With the abundance of information and interactions, conflict at the workplace and between teams will simmer and, in some cases, flare up, propelled by misunderstandings, personal complaints, or disagreements. However, getting pushed in as the leader does not help others handle the conflict, nor does attempting to figure out all the solutions yourself.
So, the question becomes: what can managers/leaders do to deal with conflict in the workplace? How can one help enhance the situation and solve conflict? Managing conflict is a job many leaders/managers struggle with or even try to avoid if they can. But it is feasible to translate discord and disagreement into constructive outcomes. Instructions: There are several ways to handle conflicts.
Describe what you will do to manage conflict in a workplace using the following criteria: • Set the stage • Describe the conflict • Gain Viewpoint • Seek out Agreement • Identify Resolution • Develop and action strategy