Analyze and evaluate a company’s customer queuing service strengths and challenges.
Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service queueing data on. If actual data is not available imagined or estimated data can be used.
Choose a service system queue for this assignment referring to Chapter 16 and 17 of your text.
Identify the type(s) of queue(s) (Chapter 16.2.2, 16.4) used in the company or a certain part of the company.
Refer to the Formulas in your text, page 568. Utilizing one of these formulas, apply the formula to a queue used in the company or a certain part of the company.
Write a summary that;
Highlights the strengths and weaknesses of the queuing system used in the company or a certain part of the company.