HSC302 Assignment Brief
| Qualification | Qualifi Level 3 Diploma in Health and Social Care (603/0819/9) |
|---|---|
| Unit Code | HSC302 |
| Unit Title | Communication for Health and Social Care |
| Unit Reference | D/615/3824 |
| RQF level | 3 |
| Credits | 10 |
| TQT | 100 |
| GLH | 50 |
Unit Aim
Being able to communicate effectively is a pre-requisite in any positive interaction in Health and Social Care, be this with a service user, carer, colleague or external agency. We take communication for granted but in Health and Social Care there are many methods of communication which we need to be proficient in.
During this unit learners will look at the variety of methods of communication used within Health and Social Care practice and be able to outline principles of effective communication and how to identify and overcome common barriers to high-quality communication.
Learners will also become familiar with the different methods of oral and written communication used, be that in handing over information to colleagues face to face or by telephone, and the benefits and potential weaknesses of each. They will also learn how to produce and present orally via a presentation, which is a very useful skill within the Health and Social Care arena. How to present written information in a formal way via care plans, reports etc. will also be covered.
Finally, learners will look at the range of IT innovations within the Health and Social Care sector through which service user information can be communicated within the team and to external partners in care. Issues around data protection and confidentiality will be discussed.
Please note that for learners working in or studying the qualification in the UK, their evidence in relation to legislation, regulations, codes of practice etc must be in a UK context. If learners are not in the UK, they must state the country they are referring to in relation to these areas.
Learning Outcomes and Assessment Criteria
1. Understand the role of effective communication in Health and Social Care practice
1.1 Describe the methods used to communicate in Health and Social Care
1.2 Discuss the strengths and weaknesses of both formal and informal communication methods.
1.3 Outline the principles of effective communication.
1.4 Explain potential barriers to communication and how they can be overcome.
2. Be able to communicate information in a variety of formats
2.1 Discuss the different methods of oral communication commonly found in Health and Social Care.
2.2 Produce an oral presentation and deliver to an audience at the appropriate level.
2.3 Produce a written communication that is appropriate for your organisational role.
3. Understand the importance of ICT in communication in Health and Social Care
3.1 Discuss the benefits and potential hazards of using technology in communications for service users.
3.2 Discuss the benefits and potential hazards of using technology in communications for service users.
3.3 Explain the issues around data protection and how it is implemented in Health and Social Care.
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