Unit 13 Continuous Improvement in Adult Care (Y/652/0139) Assignment Brief 2026

Unit 13 Continuous Improvement in Adult Care (Y/652/0139) Assignment Brief 2026

Unit 13 Continuous Improvement in Adult Care Assignment Brief

Learning outcomes and Assessment Criteria

The learner can:

1. Understand continuous quality improvement in adult social care

1.1 Describe how to use continuous quality improvement tools, techniques and approaches to meet regulatory and best practice guidance and requirements

1.2 Describe the potential signs or indicators of poor practices

1.3 Discuss how quality assurance practices inform quality improvement activities

1.4 Analyse how governance, audit processes and compliance activity can support person-centred, outcome-based practices

2. Be able to lead continuous improvement in practice

2.1 Monitor and evaluate progress towards the achievement of positive outcomes and the implementation of person-centred practice

2.2 Create opportunities for individuals and others to provide feedback on their experiences of the service

2.3 Ensure that individuals’ and others’ comments and views about the service are valued and used to improve and develop practice

2.4 Use evidence-based research to identify best practice in outcomes-based and person-centred practice

2.5 Use digital approaches and technology to improve and enhance outcomes in person-centred practice

2.6 Identify and act on lessons learned from incidents and events

2.7 Review the extent to which systems, processes and practice facilitate positive outcomes for individuals

2.8 Plan for and lead the implementation of improvements to systems, processes and practice

3. Understand how to implement effective change

3.1 Evaluate models and processes of best practice in change management

3.2 Discuss how to use relevant change management tools and skills needed to inspire change and support innovation and service development

3.3 Analyse the range of external drivers for change and how these impact on the service

3.4 Describe the success factors and barriers to implementing effective change

4. Be able to lead a culture that supports innovation and change to improve outcomes for individuals

4.1 Evaluate the achievement of person-centred outcomes to identify where improvements could be made

4.2 Engage with others to identify opportunities for service improvement through transformation and innovation

4.3 Recognise and utilise the expertise of others when driving innovation, improvement and change

Range

1. Understand continuous quality improvement in adult social care

1.1 Guidance and requirements:

Examples include, but are not limited to:

regulatory requirements for the governance of adult social care services, (for example, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014)

Care Quality Commission (CQC) fundamental standards

National Institute for Health and Care Excellence (NICE) social care guidance and quality standards

quality frameworks

codes of practice

2. Be able to lead continuous improvement in practice

2.2 Individuals:

A person accessing care and support. The individual, or individuals, will normally refer to the person or people that the learner is providing care and support for.

2.2 Others:

In this context, ‘others’ could include, but is not limited to:

carers, loved ones, family or friends of those accessing care and support services

colleagues and peers

team members

managers and supervisors

professionals from other services

visitors to the work setting

member of the community

volunteers

2.5 Digital approaches and technology:

These technologies help to ensure care is tailored, responsive and promotes choice, control and wellbeing for the individuals.

Examples of digital technologies could include but are not limited to:

digital care plans

video calling for family involvement

medication management apps

voice activated technology

outcome tracking tools

accessible communication tools

technology to support independence

2.7 Processes:

Governance, audit processes and compliance activity.

3. Understand principles of effective change management

3.4 Success factors:

How outcomes are measured because of change.

4. Be able to lead a culture that supports innovation and change to improve outcomes for individuals

4.3 others

In this context, ‘others’ could include, but is not limited to:

carers, loved ones, family or friends of those accessing care and support services

colleagues and peers

team members

managers and supervisors

professionals from other services

visitors to the work setting

member of the community

volunteers

Delivery and Assessment Guidance

This unit must be assessed in line with Skills for Care and Development assessment principles guidance.

This is a knowledge and skill-based unit. Knowledge evidence may be generated outside of the work environment, but the final assessment and decision must show application of knowledge within the real work environment.

LOs 2 and 4 are skill-based, and primary evidence throughout the qualification should include observation of direct practice in the workplace in person.

It is acknowledged that remote observations could be used in appropriate circumstances, as an approach to enrich, enhance and triangulate main direct observations which have been carried out. Remote observations should not be planned and used as the primary approach. Safe and reliable approaches to use of remote technologies in the assessment process must be agreed with NCFE prior to use. This should include how the privacy, dignity and confidentiality of any individual will be protected and robust evidence recording and storage protocols.

Examples of evidence for the learner portfolio:

• coaching and mentoring activity
• induction
• policy and procedural development
• role modelling
• supervision and appraisal
• training materials
• workforce development plan

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